DirecTV to reimburse NFL Sunday Ticket subscribers for Week 2 fumble | Digital Trends

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One of probably the most irritating issues about stay sports activities in 2022 is that there nonetheless are exclusives to restrict the place, when, and how one can watch NFL video games. To wit: NFL Sunday Ticket, which permits subscribers to watch out-of-market video games, stays solely on DirecTV. And DirecTV has had issues delivering a top quality product — which is much more annoying contemplating that it’s not only a subscription service like YouTube TV and even NFL+.

So when NFL Sunday Ticket failed once more this week (Week 1 video games had issues, too), subscribers have been, to say the least, sad.

For its half, DirecTV a minimum of acknowledged the problems in actual time on Sunday afternoon, tweeting the next at 3 p.m. ET: “We’re aware customers are temporarily unable to stream NFL Sunday Ticket through the app, and will share more when we restore the programming.”

That does little for somebody who paid to watch the sport whereas it was occurring, in fact.

DirecTV followed up round 10 p.m. ET, in any case video games, save for Sunday Night Football (obtainable nationwide on NBC), had been completed. “Hello. Today’s NFL Sunday Ticket games have returned for streaming. We will continue to monitor, we apologize for the inconvenience. We appreciate your patience, and please stay tuned for more updates.”

That’s too little, too late, in fact. And on Monday afternoon, DirecTV introduced that it will attain out to clients who have been affected and provided to reimburse them for the difficulty.

(*2*)

We acknowledge we didn’t meet expectations on Sunday for clients trying to stream a number of the video games, and we would like to apologize. While it gained’t deliver the video games again, we plan to attain out to these affected to robotically reimburse them for week two.

— DIRECTV Help (@DIRECTVhelp) September 19, 2022

That in and of itself is the correct factor to do. DirecTV apologized. It acknowledged the issue. And it provided maybe not an answer, however a minimum of a little bit of restitution for a service that prices at minimal simply shy of $300.

It additionally provides extra kindling to what needs to be a roaring hearth of dialogue about the place NFL Sunday Ticket could also be headed beginning in 2023, because the rights for distribution are up for grabs. Every main firm you may consider has been rumored to be within the operating, from YouTube TV to Disney to Amazon, which itself already has the lock on Thursday Night Football, although it’s had some growing pains, too.

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